Grooming

Grooming Agreement

Cancellation Policy:  The Wiggle Room requires 24 hour notice for all grooming appointment cancellations. Any cancellations made within 24hrs of the scheduled appointment will result in a grooming cancellation fee equivalent to 100% of the scheduled service. All clients will receive an appointment reminder at least 48 hours prior to the scheduled appointment, an a second the morning before if not confirmed. Excessive cancellations/no shows will result in prepayment or a non-booking policy. We reserve the right to cancel or reschedule a groom due to any groomer or business emergency. Every effort will be made to reschedule at a time convenient for both the client and the groomer. In the event of inclement weather, a family emergency, or any other uncontrollable circumstances the groomer/business has the discretion to waive the fee within the 24hrs.

Late Fees: Late fees will incur if you arrive more than 10 minutes late for your scheduled appointment time. If you arrive later than 15 minutes for your appointment your groomer will have the discretion to provide service or reschedule. If your groomer agrees to accept your appointment a $10 late fee will be applied. If your appointment is cancelled due to tardiness a charge of 100% of the scheduled service will be charged. The Wiggle Room runs by appointment based scheduling. Please understand that when you are late, it affects our ability to provide timely service for all other clients that day.

Crating Fees: The Wiggle Room Salon is by appointment only. We do not accept drop offs more than 10 minutes before the appointment and do not hold the dog more than 30 minutes past their completed appointment. If an emergency arises please let the salon know as soon as possible. Dogs not picked up for more than 30 minutes past their finish time will result in a day boarding fee of $10 per hour. There is no crate fee for multiple pet appointments. 

De-Matting & Shaving: We understand that dog coat upkeep can be time-consuming, however we will not put a dog through undue stress to keep a long coat. If your pet cannot be humanely de-matted, we will ask permission in writing before starting to shave the coat. If the owner does not agree we will call the owner to come pick up. We will start fresh and work with the owner to get their dog on a schedule to maintain the desired length. In some cases, we may be able to spot shave. Please keep in mind that a matted coat can cause numerous health conditions including itching, irritation, bruising, and skin infections. Removing a heavily matted coat includes risks of nicks, bruising, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. The Wiggle Room is not responsible for any pre-existing conditions due to a matted coat or any conditions resulting from fixing a matted coat. Shaving a heavily matted coat will drastically alter your pet's appearance. Extra charges will apply. Additional Matting Waiver may apply. 

Current Vaccinations/Veterinarian Information: By signing this contract, owners verify their pets are current on Rabies. DHLPP (distemper) & Bordetella (kennel cough) vaccinations are strongly recommended. Proof of vaccination must be submitted prior to grooming. 

Temperament: The Wiggle Room does not groom aggressive dogs. If your dog has shown any signs of aggression while being groomed, please notify the staff prior to the appointment. If your dog shows any signs of aggression while in the care of The Wiggle Room, we reserve the right to use a muzzle for the safety of your dog and our employees and/or stop a grooming procedure at any time. 

Health: Grooming procedures can sometimes be stressful, especially for a senior pet or pet with health problems and can expose hidden medical problems or aggravate a current one during or after the groom. In the best interest of your pet this contract will give The Wiggle Room permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. It is agreed that all expenses for veterinary care will be covered by the pet's owner upon signing this contract/agreement.

Fleas/Ticks/Skunks: The Wiggle Room strives to be a flea and tick free salon. We do not offer chemical flea dips or sprays. If your pet has a heavy flea infestation, we will ask that you reschedule your grooming appointment until the flea issue is under control. Please keep your dog current on parasite prevention to control internal and external parasites. The Wiggle Room does not offer de-skunking treatments. 

Accidents: All of our groomers are extremely experienced, however there is always the possibility an accident could occur. Grooming equipment is sharp, we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. If an accident occurs we will contact the owner immediately and will seek medical attention if needed.